Got Questions? We’ve Got Answers!
Moving can bring up a lot of questions, and we’re here to help! Whether you're wondering about pricing, booking, moving day prep, or last-minute changes, you’ll find all the answers right here. If you need more assistance, feel free to call us at 571-525-6129 or fill out our contact form—we’re happy to help!
✅ Licensed & Insured
✅ Transparent Pricing – No Hidden Fees
✅ Fast, Reliable & Professional Service
✅ Rated 5.0/5.0 based on 100+ reviews
📦 General Moving Questions
What types of moving services do you offer?
✅ We provide residential, commercial, local and long-distance moving service also storage (coming soon).
✅ We also offer packing & unpacking, furniture assembly, loading/unloading, junk removal, and labor-only moving.
✅ Emergency moving services are available 24/7 for last-minute needs.
Are you licensed and insured?
Yes! Marlon Moving Services is fully licensed and insured.
We are registered with:
📌 Virginia DMV (Entity ID: 11097850)
📌 USDOT (DOT# 3470374, MC# 1149779)
What areas do you serve?
We serve the Ashburn, VA, and surrounding areas, with long-distance moves available.
How far in advance should I book my move?
We recommend booking at least 1-2 weeks in advance to secure your preferred date. However, we offer same-day and last-minute emergency moving services if needed.
💰 Payments and Deposits
What forms of payment do you accept?
Credit/debit cards, Zelle, Venmo, cash, checks, and Apple Pay.
Do you require a deposit?
Local Moves: $250 deposit
Long-Distance Moves: 50% payment upon truck loading
Deposits are non-refundable.
When is the final payment due?
When unloading is completed and the last piece of furniture is assembled.
Are there late fees for delayed payments?
Yes, $50 per day for overdue balances.
💰 Pricing and Estimates
Do you provide free moving estimates?
Yes, we offer free quotes via phone, email, contact form, or our AI chatbot.
How do I guarantee my moving date?
A deposit and address confirmation are required to secure your booking.
Do you charge extra for weekends, holidays, or after-hours moves?
No, our prices remain the same regardless of the day.
What details do you need to provide an accurate estimate?
To receive an accurate quote, we need:
✅ Pickup and destination address
✅ Type of home (apartment, townhouse, house, office)
✅ Number of rooms, bathrooms, basement, garage, etc.
✅ Large/heavy furniture details
✅ Special moving needs (packing, disassembly, extra protection)
✅ Move date and time
✅ Accessibility (elevators, parking, stairs)
📅 Scheduling and Availability
How does your pricing work?
Do you offer any discounts or special promotions?
Do you require a deposit?
What forms of payment do you accept?
🚚 Moving Day and Preparation
What should I do to prepare for moving day?
✅ Pack & Label your boxes if you’re not using our packing service.
✅ Disconnect appliances (fridge, washer, etc.).
✅ Keep walkways clear for our movers.
✅ Secure valuables and important documents separately.
Do I need to be present during the move?
Yes, a responsible person must be present at pickup and drop-off to complete the paperwork and final walkthrough.
Can I leave clothes in dressers?
Yes, if the dresser is sturdy. Otherwise, we recommend emptying them.
Do you move large or specialty items like pianos or safes?
Yes, we move upright pianos and safes, but additional fees may apply.
What happens if there’s bad weather on my moving day?
We operate in most weather conditions. If severe weather makes moving unsafe, we’ll work with you to reschedule.
📦 Packing and Storage
Do you offer packing and unpacking services?
Yes! We provide full packing and unpacking services to make your move stress-free.
Do you provide packing supplies?
Yes, we offer moving boxes, bubble wrap, packing tape, and other materials for an additional cost.
Can I pack my own boxes?
Yes, you can pack your own belongings, or we can handle everything for you.
What items cannot be moved?
We do not move baby grand pianos, hazardous materials, perishable food, live plants, or flammable liquids. Contact us for a full list of restricted items.
Do you offer storage solutions?
We don’t offer storage services, but we can transport your belongings to a storage facility of your choice. We will be offering storage soon.
Can I buy packing materials without hiring your moving services?
Yes, we sell packing materials separately.
🚨 Emergency and Last-Minute Moves
Do you provide same-day moving services?
Yes! We offer 24/7 emergency moving services for last-minute relocations, subject to availability.
What if my moving company cancels last minute?
We can step in immediately to help you move. Call 571-525-6129 for urgent assistance.
Can I change my move date after booking?
Yes, subject to availability. Deposits are non-refundable but can be applied to a new date.
How quickly can you arrive for an emergency move?
We offer fast response times for urgent moves. Availability depends on current bookings, so call ASAP!
📜 Insurance and Damage Protection
Are my belongings insured during the move?
Yes! Your belongings are insured while in our care. If something is damaged, we have coverage to protect you.
What is your coverage amount?
$1,000,000 per occurrence
$100,000 for damage to rented premises
$5,000 per person for medical expenses
$1,000,000 for personal & advertising injury
$2,000,000 general aggregate limit
Can customers purchase additional insurance for high-value items?
Yes, we recommend discussing extra coverage for expensive furniture, antiques, and electronics before your move.
What should I do if something gets damaged?
We assist in filing an insurance claim.
🛠️ Special Moving Requests
Can you move specialty items such as pianos, safes, or gym equipment?
Upright pianos: Yes
Heavy safes: Yes (extra charge may apply)
Gym equipment: Only if disassembly is not required
Do you handle office moves, or corporate relocations?
Yes, we specialize in these moves.
Do you offer services for students and elderly moves?
Yes, we accommodate student and elderly moves with careful handling and flexible scheduling.
Can you dispose of unwanted furniture?
Yes, we can dispose of unwanted furniture or donate it to charity.
Can clients request extra movers if needed?
Yes, additional movers can be requested if available.
📞 Customer Support/Communication
How can I contact you for questions or updates?
Phone (Call/Text)
Website Chat
Do you send confirmation emails or text reminders before moving day?
Yes, we send text reminders.
Do you provide real-time tracking for moving trucks?
Not at the moment, but customers can use their own GPS trackers.
📍 Serving Areas:
Ashburn, Sterling, Leesburg, South Riding, Broadlands, Lansdowne, Chantilly, Herndon, Reston, Centreville, Fairfax and surrounding areas.
⏰ Hours:
Monday-Friday: 6am-5pm
Saturday: 6am-5pm
Sunday: Closed
Emergency: 24/7 Availability
🌎 Website:
www.marlonmovingservices.com
www.ashburnmovingservices.com
www.ashburnmovers.com
